ProMarket AI - Privacy Policy

This Privacy Policy explains how ProMarket AI LLC (“ProMarket AI,” “Company,” “we,” “our,” or “us”) collects, uses, discloses, stores, and protects information in connection with the Services.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with this Privacy Policy, you should not use the Services.

1. Scope

This Privacy Policy applies to information we collect through our websites, applications, APIs, dashboards, communications, and related services, including information submitted by customers, authorized users, candidates, prospects, and visitors.

The Services are designed for recruiting, staffing, market intelligence, outreach, and business development workflows. Some of the information processed through the Services may relate to identifiable individuals.

2. Information We Collect

We may collect the following categories of information:

• Account information: name, email address, company, role, login credentials, authentication metadata, and account settings.
• Profile and workspace information: candidate profiles, resumes, notes, job searches, outreach drafts, saved targets, billing-related information, and internal account settings.
• Candidate Data: resumes, employment history, contact details, links, education, work experience, notes, communications, and related information processed through the Services.
• Company Data: prompts, uploads, messages, feedback, attachments, search terms, analytics, and other content submitted to the Services.
• Usage data: pages viewed, actions taken, timestamps, device and browser information, IP address, referral data, and feature usage.
• Third-party and enrichment data: public web data, company data, contact data, email verification results, and other information from integrated providers.
• Communications: support requests, contact form submissions, calendar booking data, emails, and other communications with us.
• Payment and billing data: subscription status, plan metadata, transaction identifiers, invoice records, and limited billing details processed by our payment provider.

3. Information You Provide

You may provide information when you create an account, upload a resume, request candidate generation, submit a contact form, book a demo, send outreach, manage billing, or otherwise use the Services.

If you submit information about another person, including Candidate Data, you represent that you have the authority and legal basis to do so and to permit us to process that information under this Policy.

4. How We Use Information

We may use information for the following purposes:

• Provide, maintain, and improve the Services;
• Create and manage accounts, workspaces, subscriptions, and access controls;
• Process resumes, candidate profiles, and job-related workflows;
• Generate recommendations, insights, scores, outreach drafts, and analytics;
• Authenticate users and prevent fraud, abuse, spam, and unauthorized access;
• Provide customer support, troubleshoot issues, and resolve disputes;
• Send transactional notices, confirmations, service updates, and administrative messages;
• Manage billing, invoicing, payments, credits, usage limits, and plan changes;
• Measure performance, monitor usage, and improve product functionality;
• Comply with legal obligations and enforce our agreements and policies.

5. AI and Automated Processing

The Services may use automated systems, machine learning models, and third-party data to generate outputs such as candidate matches, contact suggestions, outreach drafts, and scoring.

You acknowledge that automated outputs may be incomplete, outdated, inaccurate, or otherwise unsuitable for a particular purpose and should be reviewed before use.

We may process data submitted to the Services to operate, improve, test, secure, and support the Services, including training and optimizing internal systems using aggregated or de-identified data where permitted by law.

6. Candidate and Outreach Data

The Services are intended for recruiting and business development workflows. If you use the Services to process candidate information or send outreach, you are solely responsible for ensuring that you have the right to do so and that your use complies with applicable laws.

We may store and process Candidate Data, outreach drafts, contact records, engagement metadata, and related information to provide the Services, maintain auditability, support troubleshooting, and preserve account history.

We do not control how you use generated outreach or contact information, and you remain responsible for reviewing it before sending or acting on it.

7. How We Share Information

We may share information in the following circumstances:

• Service providers: with vendors who help us host, operate, analyze, support, secure, or deliver the Services.
• Business transfers: in connection with a merger, acquisition, financing, reorganization, or sale of assets.
• Legal and safety purposes: when we believe disclosure is necessary to comply with law, legal process, or to protect rights, safety, security, or integrity.
• At your direction: when you instruct us to share information or connect third-party integrations.
• Affiliates and contractors: as needed to support account administration, internal operations, and service delivery.

We do not sell your non-public Company Data for money. To the extent any disclosure is considered a sale, share, or targeted advertising-related transfer under applicable law, you may contact us to exercise any available opt-out rights.

8. Third-Party Services

The Services may integrate with third-party providers, including email services, billing providers, authentication systems, CRM and ATS tools, calendar systems, enrichment providers, web data services, and analytics tools.

If you choose to use a third-party integration, information may be transferred to or from that provider subject to its own terms and privacy practices. We are not responsible for third-party privacy practices or the content of their services.

9. Cookies and Similar Technologies

We may use cookies, local storage, pixels, session tokens, and similar technologies to maintain authentication, remember preferences, analyze usage, and improve the Services.

Where required by law, we may present a consent or preference mechanism for certain categories of cookies or tracking.

10. Data Retention

We retain information for as long as reasonably necessary to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and support legitimate business operations.

Retention periods may vary by data type, account status, legal obligation, operational need, and the sensitivity of the information.

We may retain certain records after account closure to the extent permitted or required by law or for legitimate business purposes such as fraud prevention and auditability.

11. Security

We use commercially reasonable administrative, technical, and organizational safeguards designed to protect information.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your credentials and for using appropriate safeguards on your side.

12. Your Choices

Depending on your location and relationship with us, you may have choices or rights related to access, correction, deletion, portability, restriction, objection, or opt-out of certain processing activities.

You can also choose not to provide certain information, but that may prevent some features from working correctly.

If you receive marketing emails from us, you may use the unsubscribe mechanism in the email where available.

13. Privacy Rights Requests

To the extent required by applicable law, you may request access, correction, deletion, portability, or information about our data practices by contacting us at the address below.

We may need to verify your identity before responding. We may decline or limit a request where permitted by law, such as when we must retain information for legitimate business, security, legal, or compliance reasons.

14. International Use

If you access the Services from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States or other jurisdictions that may have different data protection laws than your home jurisdiction.

15. Children's Privacy

The Services are not directed to children under 18, and we do not knowingly collect personal information from children under 18.

If you believe a child has provided us personal information, please contact us so we can take appropriate action.

16. Data Controller and Processor Roles

Depending on how the Services are used, ProMarket AI may act as a service provider, processor, or similar vendor for customer-supplied personal data, while the customer determines the purposes and means of that processing.

In other contexts, such as account administration, support, security, or direct business communications, we may act as a controller or independent business for our own operational needs.

17. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date above and, where required, provide additional notice.

Your continued use of the Services after an update becomes effective constitutes your acknowledgement of the revised Privacy Policy.

18. Contact Us

ProMarket AI LLC

Sterling, Virginia, USA

Email: hello@promarket.ai